With Chez Nestor, you will be moving into your apartment alone. There is no scheduled time to meet with a member of our team, so you can move in at a time convenient to you, including outside of our opening hours.
Depending on various circumstances, such as your intended time of arrival and the availability of key collection points, we can offer you two different solutions to pick up your keys:
1. In a safe/lock box at our agency :
There are small locked safes outside all of our agencies in France, except for in Bordeaux. We can put your keys in one of these safes in preparation for your arrival. You will receive an email in the 24 hour time period prior to your check-in which indicates the address of our agency and the number for the safe you have been reserved.
Once you arrive at our agency, you can open the safe using the code we have given you. If you have any doubts, please take a look at this article.
2. At a key collection point :
Chez Nestor works in partnership with KeyNest to securely store keys for us. This allows for our tenants to pick up their keys at a collection point near to their apartment.
If your keys are stored in a key collection point, you will receive a confirmation email containing the address of the establishment where they are being kept, and a code to give to the person at the counter of the shop/restaurant.
If you are planning on checking in after 6:00pm, you will need to check the closing time of the key collection point to make sure that you will be able to pick your keys up in time on this day.
Please note: The collection points are managed by the company KeyNest. We cannot change their opening times and cannot control as to whether there is a collection point near to your apartment. For certain apartments, picking up your keys at our agency is the only logical option.