If your stove is not working and you have noticed that the light shaped like a padlock is on, it means the stove is now in child lock mode.
In order to unlock it, please press the padlock touch until the symbol of locking disappear. You will hear a sound to confirm that the stove has been unlocked.
If you encounter another issue with your cooker or your stove, we recommend that you get directly in contact with us via firstname.lastname@example.org
To assure that we are able to help you as soon as possible, please attach a photo of the model and give us a description of what the issue is in your email.