If you suddenly don't have access to water anymore in the apartment, the cause can be one of the two reasons below:
The apartment's water valve is shut-off
Check near the water meter that the water supply has not been cut off by accident. For example, this could have happened when a neighbor was completing maintenance work in their apartment.
To do so, you will need to check whether the valve is in an open or closed position, as demonstrated on the picture below. If the valve is in a upright or vertical position, then the water supply is cut off. However, if the valve is in a horizontal position placed, it is open.
If the valve is in the open position but there is sill no water in the apartment, the reason is probably because of external maintenance work in the street or in the building that requires for the water to have been cut off. You should have seen a notice informing you of this in the communal areas of the building that says what time the water will be cut out from and until.
If the problem persists, please contact our support team via email@example.com.