If you no longer have electricity, you will first need to determine what type of power cut you have had:
- A power-cut in a specific room or area of the apartment
- A power-cut in the entire apartment
- A power cut in the entire building.
One you have established this, take a look at the electrical switchboard in your apartment to see all of the electric power sources coming into your apartment.
On this switchboard, you will find:
1. A main circuit breaker (which is a form of switch that can be either in an up or down position). This switch controls the electricity for all of your apartment. Flicking the switch down will cut off all of the electrical appliances.
2.Local switches, each one of which will correspond to a an electric line for a room or a section of your appliances. These will each control different lights and appliances
Other forms of circuit breaker are possible. Below are images of two examples:
There are different possible reasons as to why this power cut will have happened:
- There has been a cut-out at the circuit breaker due to the fact that more electricity was being used than the maximum capacity of the apartment?
- There is a fault with one of the electrical appliances in the property.
These will both be looked at below.
The electricity has cut out in the building:
If there has been a general power-cut in the building, you can get in touch with your neighbours and point the issue out to our technical team via firstname.lastname@example.org
The electricity has gone off in all of the rooms of the apartment:
If there has been a power-cut in your apartment or your house, you will need to test the appliances that were plugged in at the moment the power outage.
Knowing where the issue has come from will allow you to see if this has come from a specific piece of equipment in your property, such as a faulty boiler or toaster.
So, you are going to need to test all of the appliances that were plugged in. To do this, please follow these steps:
- Put all of the switches in the down position (OFF), except for the main one which you will need to leave up, (ON)
- Then switch the local switches on one by one until the power cuts out again. You will then know in which room of the apartment the problem is located in, (the little stickers on the fuse box will indicate which room the faulty device is in).
- Shut down all electric devices in the room concerned.
- Push up all of the switches so that they are on again. (This means both the individual "local" switches and the main circuit breaker).
- If the power comes back on, the issue was only due surge in the apartment where too much electrical current was passing through the system and it cut out as a safety precaution. Most of the time, the use of all of the electrical appliances were being used at the same time, this is what will have caused the issue
- If the power still isn't on due to the electricity cutting out again, you will have to test all the electrical appliances in the room where the issue occurred. To work out which device is the faulty one, you will have to unplug them one by one while reactivating the switches on the main board for each test. You will then be able to know which device is the reason of the shutdown. Once you have identified it, make sure to unplug it and to no longer use it.
Congratulations! Having identified the faulty appliance, you can now contact our technical team via email@example.com so we can help you with the next steps.
NB. The issue might have come about as a result of a faulty plug socket. You can also test the device which causes the power cuts in another plug to check whether it is the appliance or the plug which is the issue.
The power has cut out in one part of the apartment
For example, a light, the boiler or a specific device is no longer functioning.
You will have to test the plugged-in devices located in the room of the apartment where the power has been cut off:
- Turn off or unplug all devices in the room with the power issue
- Push up (ON) the main circuit breaker switch and leave the the local breaker switch of the room in question in a down position (OFF).
- Plug in and turn on each electrical appliance one by one. Then, push up the localised switch for the room in question to identify which appliance is responsible for the issue. The appliance that cuts the electricity again is the faulty item, get in touch with support if you require for this appliance to be replaced.
Now that you have identified the faulty appliance, you can now contact our technical team via firstname.lastname@example.org so we can help you with the next steps.