How to receive my deposit back ?
You paid a deposit before moving into your accommodation at the beginning of your stay. This acts as a protection for Chez Nestor in case any damage occurs to the property. It will be refunded to you after you have left your accommodation, as long as no damage has occurred throughout your stay and we have not had to replace anything.
After your check-out, you will need to fill out the bank details for the account that you wish to receive the refund in. You can do this on your Chez Nestor account, in the section, "My transactions".
As indicated on your contract, the maximum delay for the refund of your deposit can be up to 30 days after your departure. During this time, our teams will compare the inventory you signed at the beginning of your stay with the report made during your check-out.
One the official comparison has been made by our team, our accountancy department will complete the refund.
If you have any questions about this, do not hesitate to contact our team via email@example.com.